Ticket states

Currently there are 4 different states a ticket can occupy. This is incicated in the ticket view as one of the following batches:

Open Running Closed Submitted

The open state

This indicates that a ticket has not been used yet and there was no activity until now. It is an exam ready to be taken. Newly created tickets are usually in the open state.

The running state

This ticket is in use right now. It indicates an exam being taken by a student at this moment. This means that backups will run on this ticket in the specified interval (all 5 minutes by default). Screenshots (if configured) are taken in the specified interval. The time limit is counting down.

The closed state

A ticket in the closed state means that the exam has finished and the student has pressed Finish exam (See Taking an Exam). It might be possible that the last backup must still be performed in this state, but usually this brands an exam as done.

The submitted state

If the ticket is anonymous (hence no Test Taker set) and the exam has finished, the ticket will be in the closed state (see above). On the other hand, if a ticket is assigned to a student by providing a name in the Test Taker field and the student finshed the exam, the ticket will be in the submitted state. This is just to distinguish between an anonymous and a assigned ticket.